Terms of Service

Last Updated: 2025

Agreement to Terms

By using the services of Xorvalenhrax, you agree to these Terms of Service. If you do not agree, please do not use our services.

Services

We provide tailoring services including alterations, custom sewing, garment repair, and fit refinement. Services are provided based on consultation and agreement between client and atelier.

Client Responsibilities

Clients are responsible for:

Service Process

Services begin with consultation and assessment. Approach and methods are discussed and agreed upon. Work proceeds according to agreed approach. Clients are informed of progress and any issues that arise.

Payment

Payment terms are discussed during consultation. Payment is typically due upon completion and approval of work. Specific terms may vary by project.

Limitations

While we work to provide quality services, results depend on garment condition, fabric properties, and construction constraints. We do not guarantee specific outcomes but work to achieve agreed objectives within material and structural limitations.

Warranties and Disclaimers

We provide services with reasonable care and skill. However, we do not guarantee that alterations or custom work will achieve specific aesthetic results beyond what is agreed during consultation. Results depend on garment condition, fabric properties, and construction constraints.

We are not responsible for damage to garments that occurs due to pre-existing conditions, fabric deterioration, or improper care after work completion. Clients are advised to inform us of any known issues with garments before work begins.

Liability

Our liability is limited to the cost of the service provided. We are not liable for indirect, consequential, or incidental damages. In cases where work does not meet agreed specifications due to our error, we will make reasonable efforts to correct the work at no additional charge.

Clients are responsible for ensuring garments are in appropriate condition for the requested work. We reserve the right to decline work on garments that are in poor condition or where requested alterations may compromise garment integrity.

Intellectual Property

Patterns, designs, and construction methods developed during custom work remain our intellectual property unless otherwise agreed. Clients may not reproduce or share patterns or construction details without permission.

Modifications

We reserve the right to modify these terms at any time. Continued use of services after modifications constitutes acceptance of updated terms. Material changes will be communicated to clients through our website or direct communication.

Governing Law

These terms are governed by the laws of New Zealand. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of New Zealand.

Contact

For questions about these terms, please contact us at:

contact@xorvalenhrax.world

163 Queen Street, Auckland Central, Auckland 1010, New Zealand